Terms and Conditions

Jones Bootmaker is now a trading name of Pavers Ltd. By placing an order with us you are agreeing to accept the terms and conditions set out below.

2. Processing your order

We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us. If you have not received the confirmation email in your inbox, please check the spam folder. Alternatively, contact our Customer Services.

If your chosen products are in stock, your order will be processed. We will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method.

Should you not receive your chosen products within 10 days of despatch please contact us to let us know by email or by telephone. (For non UK mainland orders please allow up to 25 days). You will then be given the choice of:
a) Cancelling your order whereupon we will refund the full price you paid, or
b) After a further waiting period as agreed by us, we will despatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.

If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods.

3. Returns

EASY 45-DAY RETURNS

On receipt of the goods we will refund their full amount as soon as possible and within a maximum of 45 days.

UK mainland based customers have an option to pay 99p per pair ‘returns paid’ at point of purchase. Customers not taking out the returns paid or residing outside the UK mainland will have to pay for return postage. Should our prepaid label be used to return the goods to us we will deduct £2.50 to cover the cost of the postage, unless the returns paid option was chosen.

Unfortunately, we can only offer a refund as we are unable to process an exchange. If you would like a replacement item, you will need to place a new order on our website or contact customer service who will be happy to help.

Faulty Returns
For Faulty or incorrect items please contact us to arrange their return upon receipt we will either refund in full or despatch an alternative.

5. Basis of Sale

The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.

Any typographical, clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.

The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

Although every care is taken in regards to accuracy of printed media at the time of press sometimes omissions or errors can occur and Pavers reserve the right to withdraw the offer of sale.

6. Price of the Goods

The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. All prices unless otherwise stated are displayed in pounds sterling (GBP).

The price is inclusive of any payable value added tax in the UK. 

We reserve the right to change prices for products at any time without prior notice.

7. Risk and Property

Risk of damage to or loss of your chosen products shall pass to you on delivery of them.

Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

We recommend that all product intended for outdoor wear should never be tried on surfaces intended for indoor wear. For instance please do not try footwear with dark coloured soles on light coloured carpets.

8. Warranties

We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.

You warrant that the information entered onto the Order Form is true.

Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.

9. Force Majeure

We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-

• Act of God explosion flood tempest fire or accident.
• War or threat of war sabotage insurrection civil disturbance or requisition.
• Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.
• Import or export regulations or embargoes.
• Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party).
• Power failure or breakdown in machinery.

10. General

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.The Contract shall be governed by the laws of England.

11. Whole Agreement

The terms and conditions set out in this Agreement represent the entire Agreement.

12. Affiliate/Voucher Codes

Voucher codes may at times become available for occasional promotions, if this is the case the voucher codes can only be redeemed with online purchases only, at the checkout. Codes will not be accepted on telephone orders or in shops unless specifically stated.

16. Jones Bootmaker Gift Card

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. The gift card can be used on our website only - it cannot be used in stores.

1. No change, vouchers or refunds will be given but any balance remaining on the card may be applied to future purchases
2. You can check your balance by calling customer services on 0333 234 3342
3. Please treat this card as if it was cash, as the balance cannot be returned to you if it is lost, stolen or damaged.
4. This card cannot be refunded or exchanged for cash
5. This card will expire after 12 months from the date of purchase. After this period, any balance remaining will be reduced to nil and forfeited
6. This card is not a cheque guarantee, credit, or charge card
7. In the event of a refund, the gift card will be refunded first and then the payment card
8. Cards issued by Flex-e-card on behalf of Pavers Limited, a company registered in England and Wales. VAT Number GB170 0301 26. Company registration number 1014213.
9. These Terms & Conditions do not affect your statutory rights.

17. £50 Voucher Monthly Prize Draw

• This free prize draw is open to UK and Republic of Ireland residents only, aged 18 years and over
• To enter the prize draw and to be eligible for the £50 Jones Bootmaker voucher, customers must subscribe to receive emails, newsletters and further communication from Jones Bootmaker
• Only one entry per person/per household
• Employees of Jones Bootmaker and their families are excluded
• The winner will be selected at random from the entries received (the emails associated with the subscriptions received) for Jones Bootmaker
• The closing date of each contest will be the final day of each month
• Jones Bootmaker reserves the right to cancel the competition, without notice
• The winner will be notified in writing (email) within 7 days of the draw taking place by Jones Bootmaker. The notification will include details on how the prize can be claimed
• The prize is 1 x £50 Jones Bootmaker voucher
• The prize is as stated and non-transferable, there is no cash alternative
• The prize winner may be required to participate in future publicity. Jones Bootmaker reserves the right to withdraw or amend this promotion in the event of unforeseen circumstances outside its reasonable control with no liability to any entrants, the prize or any third party
• The promoter of this competition is: Pavers LTD trading as Jones Bootmaker, Catherine House, Harwood Road, Northminster Business Park, Upper Poppleton, York, YO26 6QU.

18. Email Survey Competition

These terms and conditions relate the email survey prize draw run by Jones Bootmaker to win 1x free pair of shoes up to the value of £180.

• This free prize draw is open to UK and Republic of Ireland residents only, aged 18 years and over.
• The competition opens on 2^nd December 2021 and closes at 00:00 6^th December 2021. The closing date is subject to extension.
• Only one entry per person/per household.
• Employees of Jones Bootmaker and their families are excluded.
• The winner will be selected at random from the entries received.
• Entrants are required to complete the survey in order to be entered into the prize draw.
• The winner will be notified in writing (by email) by Jones Bootmaker within 7 days of the draw taking place. The notification will include details on how the prize can be claimed.
• The prize is 1x 1 pair of shoes up to the value of £180.
• The prize is as stated and non-transferable, there is no cash alternative.
• The prize winner may be required to participate in future publicity.
• Jones Bootmaker reserves the right to withdraw or amend this promotion in the event of unforeseen circumstances outside its reasonable control with no liability to any entrants, the prize or any third party.
• Full terms and conditions will accompany the prize notification.
• The promoter of this competition is: Jones Bootmaker, Catherine House, Harwood Road, Northminster Business Park, Upper Poppleton, York, YO26 6QU.